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Privacy Policy
This Privacy Policy explains how Pokie Mate Casino may collect, use, store and disclose information when you visit the website, create an account, play games, make transactions or contact support. It is intended for players in Australia and should be read together with the website’s other terms and policies.
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Information we may collect
Pokie Mate Casino collects information that is reasonably needed to provide and operate an online casino service. The information collected can vary depending on how you use the website, the services available to you and the checks that may be required before an account or transaction can be approved. We aim to collect information fairly and use it for clear, legitimate purposes.
Article contents
Account and contact details
When you register or use an account, we may handle details such as your name, date of birth, residential information, username, login details and contact information. We may also retain information that you provide when you contact customer support, ask a question, submit feedback or make a complaint. This information helps us create and administer your account, communicate with you, provide assistance and maintain accurate records.
Identity and verification information
Online gambling services may need to verify a player’s identity, age, location or source of funds. For this purpose, we may handle copies or details of identity documents, proof of address, verification results and information provided during account checks. Verification information may be reviewed to help prevent underage access, identity misuse, fraud, money laundering and other unlawful or prohibited activity.
Payments and transaction records
We may record information about deposits, withdrawals, bets, winnings, account balances, payment methods and related transaction activity. Payment details may be processed by payment providers or other service partners. Where appropriate, we may receive confirmation or limited payment information from those providers without receiving or storing full payment credentials. Transaction records help us process account activity, resolve disputes, investigate unusual activity and meet record-keeping obligations.
Device, technical and usage information
When you access the website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages visited, access times and interactions with website features. We may also use information about how the website performs and whether links or content are working correctly. This information supports security, troubleshooting, service improvement and the delivery of a consistent website experience.
How we use information
We use information only for purposes connected with operating, protecting and improving the website and the services made available through it. Depending on the circumstances, these purposes may include:
- Creating, maintaining and administering player accounts.
- Confirming identity, age, location and eligibility to use the services.
- Processing deposits, withdrawals and other account transactions.
- Providing games, account features, customer support and service communications.
- Carrying out security, fraud prevention, anti-money laundering and responsible gambling checks.
- Detecting, investigating and preventing suspected misuse, cheating, collusion, unlawful conduct or breaches of the website’s terms.
- Maintaining website functionality, monitoring performance and improving products, content and user experience.
- Sending service messages, including account, security, verification and transaction updates.
- Sending marketing communications where permitted and where you have provided consent or another lawful basis applies.
- Meeting legal, regulatory, accounting, tax, audit and other compliance requirements.
- Responding to complaints, disputes, legal requests and enquiries from authorised bodies.
We may use information for more than one purpose where those purposes are related. For example, transaction information may be needed both to complete a payment and to perform security or compliance checks. Where information is no longer reasonably needed for a stated purpose, it may be deleted, anonymised or securely disposed of, subject to any legal or operational requirement to retain it.
Sharing information
Information may be shared with service providers that help operate the website, such as payment processors, identity and verification providers, technology and hosting providers, customer support services, security services and professional advisers. These parties should receive information only where it is relevant to the service they provide and should handle it in accordance with applicable privacy and security requirements.
Information may also be disclosed where necessary to protect players, the website or other people, to investigate suspected fraud or unlawful activity, to enforce applicable terms, or to respond to a valid legal or official request. If a business change, sale, restructuring or similar event affects the service, information may be transferred as part of that process, subject to applicable privacy requirements.
Cookies, storage and information security
Cookies and similar technologies
The website may use cookies and similar technologies to remember preferences, keep players signed in, support essential account functions, understand website usage, improve performance and help protect the service. Some cookies are necessary for the website to operate, while others may support analytics, personalisation or marketing activities.
You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect website functionality, account access or the availability of some features. Browser settings may also allow you to delete cookies that have already been stored on your device. The choices available can depend on the browser and device you use.
Security measures
We use reasonable administrative, technical and organisational measures to protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure systems and staff or supplier procedures. No online service can guarantee complete security, so players should also protect their passwords, avoid sharing login details and notify support if they believe an account has been accessed improperly.
Storage and retention
Information may be stored by us or by service providers in Australia or another location, subject to applicable privacy and security requirements. Some information may need to be transferred across borders so that technology, payment, verification or support services can be provided. Where this occurs, appropriate safeguards should apply as required by applicable law.
We retain information for as long as it is reasonably required for the purposes described in this Privacy Policy. Some account, identity, transaction, security and compliance records must be kept for a period required by law even after an account is closed. When retention is no longer required, information will be securely deleted, anonymised or otherwise handled in an appropriate way.
Your privacy rights and contacting us
Depending on your circumstances and applicable privacy requirements, you may have rights concerning the personal information held about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion where deletion is permitted, and withdrawing consent to marketing communications.
How to make a privacy request
To exercise your data rights or ask a privacy question, contact support@pokiematecasino.online. In your request, please explain what you are asking for and provide enough information for your account or identity to be located safely. We may need to verify your identity before releasing, changing or deleting information. This protects players from unauthorised requests and helps ensure that information is not disclosed to the wrong person.
- Access: ask for a copy of personal information held about you, subject to applicable exceptions.
- Correction: ask us to update information that is inaccurate, incomplete or out of date.
- Deletion: ask for information to be deleted where there is no overriding reason to keep it.
- Marketing consent: withdraw consent to marketing messages at any time. You may also use an unsubscribe option included in a marketing message where one is provided.
Withdrawing marketing consent will not usually affect service messages needed to manage your account, process transactions, complete security checks or provide important information about the website. Deleting information or closing an account may not remove records that we are required to keep, or information needed to establish, exercise or defend legal claims.
Complaints and policy changes
If you believe your privacy has been handled incorrectly, please contact support@pokiematecasino.online so the concern can be reviewed. You may also have the right to raise a complaint with an appropriate privacy authority or other relevant body in Australia. We may update this Privacy Policy from time to time to reflect changes to the website, our practices or applicable requirements. The updated version will apply when it is made available on the website. Players should review this page periodically.
