Pokie Mate Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Pokie Mate Casino. Please read them carefully before creating an account, depositing funds or playing any game. By using the website, you confirm that you understand and accept these terms, together with any specific rules shown for individual games, promotions or services.

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1. General terms and account requirements

These Terms & Conditions form an agreement between you and the operator of Pokie Mate Casino. They apply to the website, your player account, available games, payment functions, promotional offers and related services. Additional terms may apply to particular games, tournaments, bonuses or campaigns. If additional terms conflict with these general terms, the specific terms will generally apply to the relevant offer or service.

Article contents

You must read these terms before using the website. If you do not agree with any part of them, you should not create an account, deposit funds or use the services. The operator may update these terms from time to time. Changes may be published on the website and may apply from the stated effective date. Continuing to use the website after an update means that you accept the revised terms.

Eligibility and lawful use

You must be legally permitted to access and use online gambling services in the place where you are located. Players in Australia should comply with all applicable Australian laws and any rules that apply in their state or territory. You must not use the website where online gambling is prohibited or restricted. It is your responsibility to check the laws that apply to you before registering or playing.

You must be at least the minimum legal age required for the relevant gambling activity. The operator may request evidence of age and identity at any time. An account may be suspended or closed if the operator cannot verify that you meet the applicable age, identity or location requirements.

Registration and account security

You must provide accurate, complete and current information when opening an account. This may include your name, date of birth, residential details and other information needed for verification, security or legal compliance. You must update your information if it changes. Registering more than one account, using another person’s account or allowing another person to use your account is not permitted unless expressly authorised.

You are responsible for keeping your login details confidential and for activity carried out through your account. Tell the operator promptly if you believe your account has been accessed without permission. The operator will not generally be responsible for losses caused by your failure to protect your password, device or account information.

2. Deposits, withdrawals and game play

You may only use payment methods that belong to you or that you are authorised to use. Deposits and withdrawals may be subject to verification, processing checks, minimum or maximum amounts and other conditions displayed on the website. The operator may delay, reject or reverse a transaction where information is incomplete, a payment is unauthorised, activity appears suspicious or a legal or compliance check is required.

You should review transaction details before confirming a deposit or withdrawal. Once a deposit has been credited, it may be available for game play subject to relevant payment and account checks. You remain responsible for fees charged by your bank, payment provider or other financial institution. Third-party payment providers may have their own terms and privacy practices.

Game results are determined by the relevant game system and its rules. Where applicable, results are generated using approved or independently tested randomisation processes. You should read the displayed rules, paytable, wagering information and other game instructions before playing. A wager is normally treated as accepted once it has been recorded by the system.

If there is a clear technical error, the operator may investigate and correct the affected transaction or outcome. The operator may also take reasonable steps to address system faults, incorrect displays or other errors that affect a game, account balance or transaction.

Promotions and bonuses

Promotions, bonuses, free plays and other incentives are subject to their own terms. These terms may include eligibility requirements, activation steps, expiry dates, wagering conditions, game restrictions, maximum values and withdrawal rules. You should read the full promotional terms before accepting an offer.

If promotional terms are not met, related bonus funds or winnings may be removed or made unavailable in accordance with those terms. The operator may limit, refuse, suspend or withdraw a promotion where permitted by its terms. Offers must not be abused through multiple accounts, misleading information, automated activity, collusion or any attempt to obtain an unfair advantage.

Withdrawals and balances

Withdrawals may require identity, payment method and source-of-funds checks. The operator may ask for supporting documents before completing a withdrawal. Documents must be genuine, current and readable. Processing requirements can vary depending on the payment method, account status and applicable compliance obligations.

If an account has a negative balance, the operator may require the balance to be settled before further use. Where a payment is reversed, charged back or found to be unauthorised, the related amount may be recovered from the account. Any treatment of dormant or inactive balances will be handled in accordance with applicable requirements and information published on the website.

3. Responsible gambling and prohibited conduct

Gambling should be an entertainment activity, not a way to make money or recover losses. Only gamble with funds you can afford to lose. Set a budget and time limit before playing, take regular breaks and avoid gambling when you are upset, tired or affected by alcohol or other substances. Never chase losses or borrow money to gamble.

Responsible gambling tools may be available through the website. Depending on the service, these may include deposit limits, loss or wagering limits, session reminders, time-outs and self-exclusion. A self-exclusion request is intended to prevent access for the selected period, and you should not attempt to open another account during that period. If gambling is causing concern, seek support from an appropriate gambling help service or qualified professional in Australia.

Fair use and prohibited activity

Using false, misleading, stolen or unauthorised information.
Opening or controlling accounts for another person or allowing another person to use your account.
Using software, bots, scripts, devices or methods designed to interfere with the website or gain an unfair advantage.
Attempting to manipulate game results, payment processes, promotions or account verification.
Colluding with other players, laundering funds, committing fraud or using the services for an unlawful purpose.
Introducing malicious code or attempting to access restricted systems, data or accounts.
Publishing or transmitting content that is unlawful, threatening, abusive, defamatory or harmful.

The operator may monitor activity, request information and take appropriate action where prohibited conduct or unusual activity is suspected. This may include restricting play, withholding a transaction while checks are completed, cancelling an affected promotion, suspending an account or closing an account. Action will be taken in accordance with applicable law and relevant internal procedures.

4. Website access, privacy and legal information

The website is provided for personal use. The operator aims to keep the services available and accurate but does not guarantee uninterrupted access, error-free operation or that every game or feature will always be available. Maintenance, updates, technical faults, internet problems, third-party failures and events outside reasonable control may affect access.

You must not copy, reproduce, publish, modify, reverse engineer, distribute or commercially exploit website content without permission. Trade marks, logos, software, text, images and other materials remain protected by applicable intellectual property laws. You may use the website only for its intended purpose and in accordance with these terms.

Privacy and communications

Personal information is handled in accordance with the applicable Privacy Policy. Information may be collected and used to provide services, process transactions, verify identity and age, protect accounts, meet legal obligations, manage responsible gambling controls and improve the website. By creating an account, you agree to receive service-related communications. Marketing communications may be managed through available preferences or unsubscribe options, subject to important account and legal messages.

Suspension, closure and complaints

You may request closure of your account at any time through the available account or support process. The operator may suspend or close an account where required for legal, security, verification, responsible gambling or operational reasons. Closing an account does not remove obligations that arose before closure, including obligations relating to transactions, disputes or unlawful conduct.

If you have a question or complaint, use the support channel provided on the website and include enough information for the matter to be reviewed. Complaints should be raised promptly and may be assessed under the operator’s complaint-handling process. Nothing in these terms removes rights or protections that cannot lawfully be excluded under Australian consumer law or other applicable legislation.

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. These terms are governed by the laws applicable to the operator and the services, subject to any mandatory rights or protections that apply to you.